We take the protection and security of our employee, business partner and customer data seriously. We have therefore introduced strict data protection policies and procedures and have taken measures to meet the requirements of the European General Data Protection Regulation (GDPR), local laws and regulations. On 25 May 2018, a new framework directive on data protection at ADG in Germany (implementing the GDPR) therefore also came into force.
Data protection at ADG Apotheken-Dienstleistungsgesellschaft mbH
ADG along with its subsidiaries has long appointed data protection officers who are responsible for monitoring compliance with all relevant data protection regulations.
ADG has developed tailor-made data protection training modules for its employees, both to raise awareness of this important topic and to ensure that all employees are aware of their responsibilities.
Should you have any questions regarding data protection, please contact the ADG data protection officer: datenschutz(at)adg.de
The special consideration of privacy in the processing and use of personal data is an important concern for us. That is why we attach particular importance to the protection of your personal data. Insofar as personal data is collected (e.g. your name, your address or other contact data), it is processed and used exclusively in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) and the German Telemedia Act (TMG). To protect your data against manipulation and unauthorised access, we have taken technical and organisational measures according to the current technology standards.
We use your personal data exclusively for the purpose for which they were provided to us.
When contacting us by email, your details will be stored for the purpose of processing your enquiry and in the event that follow-up questions should arise. Please note that the transmission of emails is not encrypted.
Below is information about your rights under the GDPR:
Right to information
You have the right to obtain confirmation as to whether we process personal data about you. If this is the case, you can obtain information on the data processed in accordance with Art. 15 of the GDPR.
Right to rectification
In accordance with Art. 16 of the GDPR, you have the right to request that incorrect data concerning you be supplemented or corrected.
Right to erasure
With reference to Art. 17 of the GDPR, you have the right to request the deletion of your personal data, unless there is a legal obligation to retain them.
Right to restriction of processing
You may request a restriction of the processing pursuant to Art. 18.
Right to data portability
You have the right to request the release of the personal data you have provided us with as well as the transfer to other responsible parties.
Right to object
You may at any time object to the processing of your personal data in accordance with Art. 21 of the GDPR.
Right to revoke consent
You have the right to revoke your consent at any time with effect for the future in accordance with Art. 7 para. 3 of the GDPR.
Right to notification by the supervisory authority
In accordance with Art. 77 of the GDPR, you have the right to lodge a complaint with the competent supervisory authority.
Technical data processing on this website
Log files are stored on the web servers, which record accesses to the system. Data processing by our Internet presence includes the automatic storage of information transmitted by the browser. These include:
• Browser type/version
• Operating system used
• Referrer URL (the previously visited page)
• Host name of the accessing computer (IP address)
• Time of the server request
This data is anonymous and cannot be attributed to individual persons. This data is not merged with other data sources. The data will be evaluated exclusively for statistical purposes and will also be deleted after a statistical evaluation. Additional personal data, such as your name, address, telephone number or email address are not collected unless you provide this information voluntarily, e.g. when registering for access to the personal career area. To log in to the personal career area, the username and password must be entered.
Email and contact form
If you contact us (e.g. via contact form or email), we will save your details for the purpose of processing your request and for any follow-up questions. We delete the data arising in this context after storage is no longer necessary, or processing is restricted if statutory retention obligations exist. We only store and use other personal data if you consent to this or if this is legally permissible without special consent.
Blocking cookies on your computer has no effect on the display and use of the website.
Reporting system for data protection incidents
ADG Apotheken-Dienstleistungsgesellschaft mbH, a subsidiary of the PHOENIX group, has set up a web-based reporting system that provides employees, business partners, customers and third parties with a simple system for reporting data incidents or problems. These reports are taken seriously, regularly reviewed and implemented and serve to improve the protection of personal data.
You can access this notification system at any time via:
Frequently asked questions on reporting data protection incidents
- What is a data protection incident?
Data protection incidents are all events that have led or could lead to an accidental or intentional loss of personal data (electronically or on paper) or to the destruction of data or unauthorised access to data (such as loss or theft of laptops, smartphones, paper documents, prescriptions).
- When should I report an incident?
ADG is obliged to notify the supervisory authority within 72 hours of the discovery of an incident, so that all incidents must be reported immediately via the online reporting tool.
- Which data protection incidents should be reported and how?
All incidents involving personal data must be reported to the data protection officers via the online reporting tool.
- What happens after I submit a report?
The data protection officers will review the report and contact you for further information or, if necessary, to assist you in taking action following the incident.
For questions regarding data protection, please email us at datenschutz(at)adg.de
Date of last review and update: 02.01.2019